The Customer had to maintain the complete software operations and provide 24 x 7 support. The system is a mission critical online transaction processing system with a heavy transaction load and high performance metrics. The system server applications runs on a high end HP Nonstop Server(Tandem) and around 1200 client applications run on multiple windows platforms.

The consultants of Claystone Technologies with their technical and domain expertise in design and development of mission critical applications ensured a smooth transition and took over the software operations.

The maintenance requests were divided into four major categories: Critical, Serious, Normal and Low, with SLAs for response and fixing time for each category. Claystone also proposed a comprehensive documentation for each maintenance and enhancement request and for each service request the documents were reviewed with the client.

In three months the maintenance and production operations were stabilized and Claystone was able to address critical and serious service requests. The number of backlog service requests was reduced by 100%. The additional features were completed and delivered in a phased model. The client was able to reduce the cost of maintenance by 50% annually.