Maintenance and support
Our Application development and
Maintenance methodology adheres to the
industry standard processes which helps in
a successful on-time and above expected
delivery.
Claystone has a well-defined and robust production support management process which allows effective capture, reporting, tracking and resolution of Issues
Claystone has a well-defined and robust production support management process which allows effective capture, reporting, tracking and resolution of Issues
Services List
Our Maintenance Process
- Request / problem management
- Work around solution
- Root cause analysis
- Resolution
- Deployment of patches
We provide 24 hours X 7 Days a week
production support services for the mission
critical applications with stringent SLAs for
response, work around & resolution of
issues.
Case Study
The customer is a leading System Integrator in
Asia and manages the complete operations,
logistics, communication backbone, hardware and
software solutions for the transport network of
an Asian Country.
The Customer had to maintain the complete software operations and provide 24 x 7 support. The system is a mission critical online transaction processing system with a heavy transaction load and high performance metrics. The system server applications runs on a high end HP Nonstop Server(Tandem) and around 1200 client applications run on multiple windows platforms.
Challenge
The Customer had to maintain the complete software operations and provide 24 x 7 support. The system is a mission critical online transaction processing system with a heavy transaction load and high performance metrics. The system server applications runs on a high end HP Nonstop Server(Tandem) and around 1200 client applications run on multiple windows platforms.
Our solution
The consultants of Claystone Technologies with
their technical and domain expertise in design and
development of mission critical applications
ensured a smooth transition and took over the
software operations.
The maintenance requests were divided into four major categories: Critical, Serious, Normal and Low, with SLAs for response and fixing time for each category. Claystone also proposed a comprehensive documentation for each maintenance and enhancement request and for each service request the documents were reviewed with the client.
The maintenance requests were divided into four major categories: Critical, Serious, Normal and Low, with SLAs for response and fixing time for each category. Claystone also proposed a comprehensive documentation for each maintenance and enhancement request and for each service request the documents were reviewed with the client.
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